To launch a warranty claim against the freight company , please email the following to


1. Your name and Order number
2. Description of the issue
3. Include photographic and/or video evidence showing the issue

Once received our customer care team will contact you regarding repairing, replacing or refunding you for the issue.


This will apply only under all of the following conditions:

  • Proof of purchase (including the date of purchase) is provided.
  • The item has been checked within 24 hours of delivery.
  • You have Purchased the "ROUTE INSURANCE"

Accent Bath will :

  • On your behalf lodge a claim with our insurance carrier for a replacement or full refund.
  • Re send the replacement as soon as possible.

You will get an email from Route to validate the issue/damage please respond as soon as possible to continue the cliam.