MOST Postage is free to Australia*

*Large heavy items such as Baths, Large Vanities and Large Mirrored Cabinets may incur addition shipping costs.(see below)

Some items can be on back order please allow up to 2-3 weeks for back ordered items.

Custom Vanity's have a 3 week build time and please advise us on colours and handles once the order has been recieved.

Coloured Tap ware could take up to 12-14 weeks production.

We Use TNT , Couriers Please and Australia Post for all our shipping , you will receive a Tracking number once it is shipped.

* Please note sometimes beyond our control shipping takes longer than expected, Please factor this in when making a purchase.

** Our Couriers do not carry mobile phones so they can not call you if you are not home, You will receive a "Sorry we Missed you card" and you will need to pick your item up from the nearest depot.

*** We can ASK the couriers to leave at front door, pot plant, side gate etc but that authority needs to be in writing when placing the order.  

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WA & TAS & SA & NT

ALL small items such as mixers/showers general items FREE

ALL Large items such as baths vanities anything heavy $200 surcharge AS PER WEBSITE

This includes mirror cabinets

NO 10% discounts for these states PLUS $200 charge (FOR LARGE ITEMS)

NSW & VIC & QLD

ALL small items such as mixers/showers general items FREE

ALL Large items such as baths vanities anything heavy $200 surcharge (AS PER WEBSITE)

** If large order we can waiver the shipping surcharge

Mirror cabinets $100 Surcharge (AS PER WEBSITE)

NSW SYDNEY

ALL small items such as mixers/showers general items FREE

ALL Vanities Free

ALL large Baths $200

** If large order we can waiver the shipping surcharge

Mirror cabinets $100 Surcharge (AS PER WEBSITE)

EXPRESS SHIPPING ON STOCKED ITEMS

ALL small items such as mixers/showers general items can be shipped express for $50 (AS PER WEBSITE)

ALL large items will need to be quoted if Express is required.

 

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All goods must be checked for damages or missing items within 48 hours of receiving. After this time no claim for damaged goods will be accepted.

Returning of Goods

Goods returned to Accent Bath for change of mind or you have ordered incorrectly, will only be accepted on the below conditions:

  • Accent Bath must be notified within 24 hours of acceptance of goods, of intent to return items.
  • No returns or exchanges for custom ordered coloured tapware.
  • No returns for custom coloured Vanity units.
  • Must be returned BEFORE 7 days of original purchase.
  • Goods must be returned in full ie. No missing parts.
  • Goods/ Packaging must be in a saleable condition.

    These Conditions Apply to ALL Returns:

    • 30% restocking fee applies for all items returned or cancellations.
    • NO returns of special orders ie. Custom made vanities, or sale and clearance items.
    • A freight surcharge will apply where an item with shipping weight exceeds 10kg is to be returned to supplier. The freight will be calculated by Accent Bath and is payable by the customer returning items.Accent Bath is not responsible for the return to sender freight costs.
    • A full refund will only be applied if goods are deemed not fit for purpose or an alternative cannot be offered. If the alternative is deemed unsuitable, a store credit will be offered.

    All returns will be handled on a case by case basis and is at the sole discretion of Accent Bath.