Shipping and Returns
All goods must be checked for damages or missing items within 48 hours of receiving. After this time no claim for damaged goods will be accepted.
Returning of Goods
Goods returned to Accent Bath for change of mind or you have ordered incorrectly, will only be accepted on the below conditions:
- Accent Bath must be notified within 24 hours of acceptance of goods, of intent to return items.
- No returns or exchanges for custom ordered coloured tapware.
- No returns for custom coloured Vanity units.
- Must be returned BEFORE 7 days of original purchase.
- Goods must be returned in full ie. No missing parts.
- Goods/ Packaging must be in a saleable condition.
These Conditions Apply to ALL Returns:
- 30% restocking fee applies for all items returned or cancellations.
- NO returns of special orders ie. Custom made vanities, or sale and clearance items.
- A freight surcharge will apply where an item with shipping weight exceeds 10kg is to be returned to supplier. The freight will be calculated by Accent Bath and is payable by the customer returning items.Accent Bath is not responsible for the return to sender freight costs.
- A full refund will only be applied if goods are deemed not fit for purpose or an alternative cannot be offered. If the alternative is deemed unsuitable, a store credit will be offered.
All returns will be handled on a case by case basis and is at the sole discretion of Accent Bath.